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WorkAssist Skills

Enterprises have an ever-increasing number of applications that employees struggle to access and operate, taking a toll on productivity.

However, with WorkAssist, enterprises can simplify access to all their applications and workflows through a single conversational interface.

What is a Skill?

A skill is a representation of a chatbot or RPA bot that is built and integrated with WorkAssist to access or perform a specific bot functionality through the WorkAssist interface. Enterprises or individuals can build skills on their own and publish them on the WorkAssist Skills Store.

What is a Skill?

A skill is a representation of a chatbot or RPA bot that is built and integrated with WorkAssist to access or perform a specific bot functionality through the WorkAssist interface. Enterprises or individuals can build skills on their own and publish them on the WorkAssist Skills Store.

WorkAssist Skills Store

The WorkAssist Skills Store is a collection of in-built, popular enterprise, custom enterprise, personal, and RPA bot skills. WorkAssist comes with in-built skills such as meeting management, task management, knowledge management, and universal search. The skills panel provides you a view of personal and enterprise skill stores where you can access and manage them proactively.

Enterprise Skills

Enterprise skills in the store contain all of the default skills that are available to employees (users), such as skills for HR, ITSM, or CRM systems. Enterprise admins can determine which skills are available for the organization by controlling visibility and accessibility as needed.

Personal Skills

WorkAssist lets you add certain personal interest skills such as weather, news, or music. These skills are only available to you and can be enabled/disabled at your will.

WorkAssist Skills Workflow

Enterprise Administration

WorkAssist provides a comprehensive enterprise administration panel for adding, publishing and managing skills. Designated administrators have access to all published, unpublished, and draft skills. They can enable role-based access controls for skills for individuals and teams, and determine whether a skill is mandatory or optional. They can also monitor and generate usage analytics, and reports related to skill usage.

Register a Skill

WorkAssist provides the ability to register skills that can be added and assigned to users and teams. These skills can be developed on the Kore.ai Virtual Assistant platform or other 3rd party platforms like MS Bots Framework, Google DialogFlow, IBM Watson, etc.

Register a Skill

WorkAssist provides the ability to register skills that can be added and assigned to users and teams. These skills can be developed on the Kore.ai Virtual Assistant platform or other 3rd party platforms like MS Bots Framework, Google DialogFlow, IBM Watson, etc.

Access Skills with Widgets and Panels

Accessing any skill is a breeze with WorkAssist. Simply find the skill you want to in the WorkAssist Skills Store, select ‘Enable it’ to start conversing. You can easily call a skill anytime using a trigger or access phrase, such as “Ask HRMS”, and WorkAssist will automatically switch to the HRMS skill within the same interface.

WorkAssist’s widgets and panels enable a better interactive user experience while using a skill. They provide a perfect confluence of chat-based conversations and UI-based interactions. The widgets are visually stunning and can perform tasks with a simple tap or click of a button. Moreover, the panels can be personalized by filtering or sorting the widgets as required.

Skills in Action

ITSM Skill

HRMS Skill

CRM Skill

Work Smarter, Not Harder.

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