WorkAssist for Enterprises
WorkAssist is designed with enterprises in mind. She brings the perfect blend of a modern employee experience with enterprise-grade features and flexibility. Enterprise admins can use WorkAssist’s admin panel to manage users, skills, access controls, and much more.
WorkAssist Enterprise Administration
Rolling out and managing enterprise software is a huge responsibility. From onboarding, thousands of users to managing user permissions can be a daunting task. WorkAssist enterprise administration panel helps you easily manage and monitor employees’ onboarding, usage, and rollover.
User Enrollment
From the WorkAssist portal, admins can easily send invitations to users to join WorkAssist Enterprise Virtual Assistant. Invitations can only be sent to corporate email addresses and can be sent out individually or in bulk. The portal ensures they are not sent to existing users.
User Management
User rollover and movement from one department to another, or one location to another, is easily manageable through the WorkAssist admin panel. Admins can access the complete user list that includes email address, department, title, domain, status, and last login date & time. The portal enables them to filter as needed to make the extraction of required information simple. They can also access a user’s device name, session ID, platform, and last activity.
Security
WorkAssist uses Single Sign On (SSO) authentication to grant users access. It supports integrations including SAML, WS-FED, and OpenID Connect. Enterprises can choose from one of the identity providers including OKTA, Onelogin, BITIUM, Windows Azure, or G-Suite. Enterprises with multiple domains can configure their domains through the WorkAssist portal. The admin can choose to limit access to the domain's users based on IP addresses.
Roles & Permissions
WorkAssist allows access for multiple administrators on its portal to ensure smooth functionality. The master admin can add more than one admin and create custom roles with appropriate permissions. The admin can create permission sets and assign them to individuals or to entire teams in the enterprise. These sets include permission to channels, meetings, tasks, knowledge, announcements, emails, drive, and skills. Since WorkAssist supports various skills, the admin can choose which skills should be enabled. They can set accessibility of skills at a user, group, or even location-specific levels.
Configure Domain Expert
For the support add-on skills in WorkAssist, enterprise admin can configure the department-wise domain experts along with the respective knowledge collection through the admin portal. Admin maintains a log of all the questions, can set up daily reminders with the list of unanswered questions to domain experts, who can directly answer within the email. Such answers then become available within the WorkAssist knowledge base for future reference.
Enterprise-Grade Features
WorkAssist’s enterprise features make you worry-free so you can focus on real work. From data security to apps integration and much more, WorkAssist meets all your requirements.
Enterprise Security & Compliance
WorkAssist uses highly secure protocols and enterprise-grade encryptions while pulling/pushing the data from/to your enterprise systems. WorkAssist follows stringent guidelines for security and compliance, including industry best practices.
Our servers are:
- Regularly scanned for vulnerabilities
- Monitored by intrusion detection, vulnerability management, and file integrity agents
- Backed by a cutting-edge security incident and event management (SIEM) system
Multiple Layers of Authentication
WorkAssist combines authentication methods to create a layered defense system that protects your enterprise and users
Single
Sign-On
WorkAssist leverages industry-standard SSO solutions to grant users access to an organization’s enterprise bot store and enterprise systems. Supported integrations include SAML (OKTA, Onelogin, BITIUM), WS-FED, Ping Identity, and OpenID Connect.
Configurable
Password Policies
WorkAssist allows you to create custom password policies that adhere to your business requirements, including dual-factor authentication.
Integrated Authentication and
Authorization
WorkAssist leverages Basic Auth, OAuth, or API keys for user authentication and authorization before bots can deliver alerts or take actions against integrated systems.
Complete Protection for Sensitive User Data
WorkAssist provides three methods to protect user information:
- Redaction: Replaces data with a unique random alphanumeric value
- Replacement: Replaces data with a static value that you define
- Character Masking: Replaces a number of first and last characters with the symbols of your choice
Enterprise-Grade Encryption
Secure Bot Messaging: WorkAssist uses the maximum encryption available for each channel when transmitting user, bot, and system data.
Secure Data at Rest: Application data is protected using cutting-edge HSM managed cryptographic keys and AES-256 encryption.
Enterprise Access to Encryption Keys: Administrators have access to the tenant-specific encryption keys and can rotate keys on-demand as needed.
Compliance Across the Board :
WorkAssist is dedicated to providing customers with best-in-class security, compliance, data protection, and is backed by robust infrastructure.
Data
Retention
Maintain compliance by automatically retaining user-bot messages
Archiving/
Exporting
Leverage third-party solutions to archive and manage user skills
Audit
Logging
Access comprehensive chronological record of key system events
Compliance and Reporting
Rest assured WorkAssist is audited by the SOC and is SOC2 Type 1 certified
Extensibility
WorkAssist is extremely agile and can accommodate a varying number of users. It can automatically scale up in response to high demand and scale down during reduced usage because it supports cloud, container, and VM based deployments.
WorkAssist can quickly and easily execute enterprise workflows via integration to various systems of records. She provides secure access to key skills development and account management activities and tools via APIs. All API requests are authenticated using the JSON Web Token (JWT) mechanism. Key features and APIs include:
- Importing and exporting enterprise skills
- Fetching intent recognition results and scoring from NLP and ML engines
- Initiating ML and Knowledge Graph training and getting the status of a training request
- Fetching full conversational histories, with support for pagination, and retrieving debug logs and change logs
- Assigning admin roles, and updating user access
Scalability
Due to its optimized infrastructure, WorkAssist can support a thousand to millions of users concurrently. WorkAssist is designed to scale horizontally to handle millions of users and chat sessions per day by offering standard back-ends infrastructure components such as NodeJS and MongoDB.
Availability and Resilience for All
WorkAssist meets high availability requirements across all components, including a message broker that implements high availability for user-bot transactions, and for on-premise, hybrid, and cloud deployments. The cloud version of WorkAssist is hosted across several state-of-the-art Amazon data centers in multiple availability zones.
Server components across all architecture tiers have built-in redundancy, auto-scaling, and VM replication, eliminating the possibility of a single point of failure and increasing overall resiliency. All components are constantly monitored to ensure high availability.
Thus, whether you want to create an opportunity in Salesforce, or apply for leave in HRMS, or talk to a live agent in ServiceNow, WorkAssist can perform these actions without requiring you to switch between systems or learn new interfaces.
Deployment
WorkAssist offers on-premise, cloud, and virtual private cloud options. It can be deployed within a couple of weeks so you can hit the ground running and start boosting productivity throughout your enterprise. We can quickly connect WorkAssist with your backend systems such as active directory, email, drives, and your enterprise skills (bots) so that you can have positive results within weeks of deployment.
On-Premise Deployment:
It provides flexibility to enterprises to customize as per their needs. Gain complete control and fully manage the integrations with internal or external enterprise systems. Enterprises will never need to rely on down-time, internet connectivity, or other external factors. Have total control over organizational data with a greater sense of ownership.
On-Cloud Deployment:
Gain Flexibility to Scale With AWS or Azure
WorkAssist can be hosted on AWS or Azure, ensuring hassle-free connectivity, high availability, and worry-free IT.
- Affordability –Pay only for what you use with a predictable, subscription-based model
- State-of-the-Art Security – Receivestandard, compliant and certified infrastructure from leading cloud providers backed by our own stringent security measures
- Scalability – Easily scale to meet demand, without any need for lead time
- Connectivity – Achieve efficiency and productivity through built-in redundancy
Integration
WorkAssist is pre-integrated with many popular enterprise systems such as Salesforce, Zendesk, and ServiceNow, and can easily be custom integrated to others.
WorkAssist API’s integration can be done with enterprise applications, on-premise systems, legacy IVR systems, and RPA tools. WorkAssist also supports API request chaining and uses pre-built or custom processors to manipulate data collected in a user session before, during, and after an API request is made to a web service.
Integrated System Authentication
WorkAssist supports the following authentication models to validate user identity and take action against integrated systems:
- Basic Auth
- OAuth v1
- OAuth v2
- OAuth v2 Password Grant Type
- API Key
WorkAssist enables one authentication profile across all skills for rapid deployment. You can also build custom authentication profiles for various skills (bots) with support for defining subdomains through tenancy URLs, adding new fields through IDP form fields, and more, and test and validate authentication definitions with built-in tools at any time.
WorkAssist can also pass on or provide user identity information and authentication tokens to the bot context as the web and mobile SDK initializes and can leverage existing authentication and authorization settings for end-users.
Work Smarter, Not Harder.
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